Effective date: 20 July 2026

These Terms and Conditions govern participation in the Viesta Health Shop Affiliate Programme. By registering as an affiliate, using an affiliate link or promoting our products, you confirm that you have read, understood and agreed to these terms.

1. About the programme

The Viesta Health Shop Affiliate Programme allows approved affiliates to promote selected products using unique referral links, coupon codes and approved promotional materials.

Affiliates earn commission on eligible orders attributed to them and successfully delivered to the customer.

Participation in the programme does not create an employment relationship, partnership, joint venture or agency relationship between Viesta Health Shop and the affiliate. Affiliates operate as independent promoters.

2. Eligibility and approval

To participate, an applicant must:

• Be at least 18 years old.
• Provide accurate registration and payment information.
• Have a legitimate promotional channel, audience or marketing method.
• Comply with Kenyan laws and relevant advertising-platform policies.
• Receive approval from Viesta Health Shop.

We reserve the right to approve, decline, suspend or terminate an affiliate account at our discretion.

Creating multiple accounts, using false information or registering on behalf of another person without permission is prohibited.

3. Affiliate commission

The standard affiliate commission is:

KES 1,000 for every eligible order successfully delivered and paid for by the customer.

Commission is calculated as a fixed amount per order, not per individual item or bottle.

For example:

• One product at KES 3,999: KES 1,000 commission.
• Buy 2 Get 1 Free at KES 6,999: KES 1,000 commission unless a separate written bundle bonus has been communicated.

Viesta Health Shop may introduce bundle bonuses, performance bonuses or special campaign rates. Any different rate must be confirmed in writing.

Commission rates may be reviewed or changed. Changes will apply to new referrals generated after affiliates have been notified.

4. When commission is earned

An order qualifies for commission only when:

• It is correctly attributed to the affiliate.
• The customer provides genuine and complete information.
• The order is confirmed by the customer.
• The parcel is successfully delivered.
• Full payment is received from the customer.
• The order is not cancelled, rejected, refunded, returned or identified as fraudulent.

A scheduled, processing or pending order does not constitute an earned commission.

Commission statuses may appear as:

• Pending: The order has been received but has not yet been successfully delivered.
• Unpaid: The order has been delivered, validated and approved for payment.
• Paid: The approved commission has been paid.
• Rejected: The order did not qualify for commission.

5. Ineligible and rejected commissions

No commission will be paid for:

• Cancelled or failed orders.
• Parcels rejected by customers.
• Returned or refunded orders.
• Fake, duplicate, test or incomplete orders.
• Orders containing an incorrect or unreachable telephone number.
• Self-referrals unless approved in writing.
• Orders placed by the affiliate using another person’s information.
• Orders generated through misleading claims or prohibited advertising.
• Orders attributed to another affiliate.
• Transactions involving payment fraud or other suspicious activity.

If a commission has already been paid on an order that is subsequently refunded, reversed or found to be fraudulent, Viesta Health Shop may deduct the amount from the affiliate’s future earnings.

6. Referral tracking and attribution

Affiliate sales are tracked through SliceWP using referral links, cookies, coupon codes and recorded order information.

Affiliates must use their assigned link or approved coupon code. Viesta Health Shop will not be responsible for untracked referrals caused by:

• Failure to use the correct affiliate link.
• Customers deleting or blocking cookies.
• Customers using another affiliate’s link or coupon.
• Browser, device or network restrictions.
• Incorrect customer information.
• Technical problems outside our reasonable control.

Where several affiliates claim the same order, the referral recorded by our system will normally determine attribution. Viesta Health Shop’s decision following a review will be final.

7. Commission validation and payment

Commissions will be reviewed after successful delivery and payment.

Payouts will be made according to the payment schedule communicated to affiliates. Affiliates must provide accurate M-Pesa, bank or other approved payment information.

Viesta Health Shop is not responsible for payments sent to incorrect details supplied by an affiliate.

We may temporarily hold a payout while investigating:

• Unusually high cancellations or returns.
• Duplicate or suspicious orders.
• Misleading advertisements.
• Customer complaints.
• Manipulation of tracking or attribution.
• Any suspected violation of these terms.

Affiliates are responsible for declaring and paying any taxes applicable to their earnings.

8. Approved promotional methods

Affiliates may promote Viesta Health Shop products through:

• Websites and blogs.
• TikTok, Facebook, Instagram and YouTube.
• WhatsApp Status and consent-based WhatsApp groups.
• Email lists where recipients have consented to receive marketing.
• Approved paid advertising.
• Other channels approved by Viesta Health Shop.

Affiliates must clearly disclose their commercial relationship where required. A suitable disclosure is:

“I may earn a commission if you purchase through my link.”

9. Prohibited marketing practices

Affiliates must not:

• Make false, misleading or exaggerated claims.
• Claim that a product cures, treats or prevents a disease unless the exact statement has been provided and legally approved by Viesta Health Shop.
• Guarantee particular health results or imply that all users will achieve the same outcome.
• Present themselves as doctors, pharmacists or employees of Viesta Health Shop when they are not.
• Create fake testimonials, reviews, medical endorsements or before-and-after results.
• Use a person’s image, video or testimonial without permission.
• Display a false price, discount, deadline, stock level or delivery promise.
• Send unsolicited bulk messages, spam emails or unwanted WhatsApp messages.
• Collect, purchase, sell or use customer data without lawful permission.
• Place fake orders or encourage customers to submit orders they do not intend to receive.
• Copy another affiliate’s content without permission.
• Promote products on unlawful, offensive, discriminatory or deceptive websites.
• use Viesta Health Shop branding in a manner that could confuse customers into believing the affiliate owns or officially operates the brand.

Kenyan consumer law prohibits false, misleading and deceptive product representations. Consumer Protection Act

10. Health and wellness advertising

Affiliates may only use product benefits, ingredients, directions and claims supplied or approved by Viesta Health Shop.

Affiliates must not:

• Diagnose customers.
• Advise customers to stop prescribed medication.
• Promise instant, permanent or guaranteed results.
• Describe a wellness supplement as a replacement for professional medical care.
• Alter approved product labels or product information.
• Claim regulatory approval that the product does not have.

Customers with medical conditions, pregnant or breastfeeding customers, and customers using prescription medication should be encouraged to consult a qualified healthcare professional before using a supplement.

11. Brand names and promotional materials

Viesta Health Shop grants approved affiliates a limited, non-exclusive and revocable right to use approved product images, videos, logos and marketing materials solely for participation in the programme.

Affiliates may not:

• Modify product packaging or labels in a misleading way.
• Register domain names or social-media accounts containing our brand names.
• Impersonate an official Viesta Health Shop account.
• Sell, sublicense or distribute our creative materials to third parties.
• Continue using our brand materials after leaving the programme.

All intellectual property remains the property of its respective owner.

12. Paid advertisements

Affiliates running paid advertisements must:

• Use accurate and approved product information.
• Follow Facebook, Instagram, TikTok, Google and other platform policies.
• Avoid misleading health or personal-attribute claims.
• Clearly identify themselves where necessary.
• Stop an advertisement if instructed by Viesta Health Shop.

Affiliates may not bid on Viesta Health Shop brand names, imitate our official advertisements or direct customers through a misleading website without written permission.

Affiliates are responsible for their advertising expenses. Viesta Health Shop will not reimburse advertising costs unless agreed in writing beforehand.

13. Customer information and privacy

Customer information must be collected and used only for legitimate order processing and with the customer’s knowledge and permission.

Affiliates must not:

• Sell or share customer information.
• Add customers to marketing lists without consent.
• contact customers repeatedly after they ask to stop.
• Store customer health or personal information unnecessarily.
• Use customer information for an unrelated purpose.

Any direct-marketing message must identify the sender and provide a simple way for the recipient to opt out. Kenya’s data-protection regulations require consent and an accessible opt-out mechanism for direct marketing. Data Protection Regulations

Where possible, affiliates should send customers to the official Viesta Health Shop ordering page instead of collecting customer information independently.

14. Returns, refunds and customer support

Viesta Health Shop will handle fulfilment, delivery and official customer-support matters according to its applicable delivery and returns policies.

Affiliates must not promise a refund, replacement, delivery date or guarantee outside the official policies.

Customer complaints relating to delivery, payment, returns or product quality should be referred to Viesta Health Shop.

15. Monitoring and programme integrity

Viesta Health Shop may review affiliate websites, pages, advertisements, messages and traffic sources to ensure compliance.

We may request evidence showing how an order or advertisement was generated. Failure to provide reasonable evidence may result in the commission being held or rejected.

Attempts to manipulate clicks, cookies, orders, commissions or customer attribution will result in immediate suspension or termination.

16. Suspension and termination

Either party may end participation in the programme at any time.

Viesta Health Shop may immediately suspend or terminate an affiliate for:

• Fraudulent or suspicious activity.
• False medical or product claims.
• Customer harassment or misuse of customer information.
• Fake orders or excessive unexplained cancellations.
• Brand impersonation.
• Violation of advertising-platform policies.
• Breach of these terms or applicable law.
• Conduct likely to damage the reputation of Viesta Health Shop.

Upon termination, the affiliate must stop using all referral links, brand names and promotional materials.

Valid commissions earned before termination may be paid after verification. Fraudulent, prohibited or otherwise ineligible commissions will be rejected.

17. Changes to the programme

Viesta Health Shop may update these terms, commission rates, qualifying products, promotions or programme procedures.

Material changes will be communicated through the affiliate dashboard, email, WhatsApp or another reasonable channel. Continued participation after the effective date of an update constitutes acceptance of the revised terms.

18. Limitation of liability

To the extent permitted by law, Viesta Health Shop will not be liable for indirect losses, expected profits, advertising expenditure or business interruption arising from participation in the affiliate programme.

We do not guarantee that an affiliate will generate traffic, orders or income.

Nothing in these terms excludes rights or obligations that cannot legally be excluded.

19. Governing law

These Terms and Conditions are governed by the laws of Kenya.

The parties should first attempt to resolve any disagreement through good-faith discussion. If a resolution cannot be reached, the matter may be referred to the courts or another legally recognised dispute-resolution process in Kenya.

20. Contact information

For questions about the affiliate programme, commissions or these terms, contact:

Viesta Health Shop
Email: viestaltd@gmail.com
Website: https://viestahealthshop.com/

Affiliate acceptance

By submitting an affiliate application or continuing to participate in the programme, the affiliate confirms that:

• The information provided is accurate.
• They have read and accepted these Terms and Conditions.
• They understand that commission is payable only on eligible, successfully delivered and paid orders.
• They agree to comply with all applicable laws, platform policies and approved advertising instructions.